[Resolved]  ICICI Bank — Credit card no [protected]: Reg payment of credit card--- Mrs Nagamani Mavuri

Address:

Gurgaon, Haryana

This is reg yr Dec statement where in it was shown around rs 2000/.(600+74.16+1206.35+149) as late payment charges, serv. charges etc for previous month Nov.A chq no 184 for Rs 18527.12 of kotak bank was sent by me(the chq dt was 16.09.2014) on 16.12.2014, but the same is returned to me by icici stating that kotak has returned as the cheque dt is outdated n sent by by ordinary mail n yr letter is recvd by me on 24 Dec n immediately i replaced thechq on same day, it looks this chq amount was credited to u on 27th dec or so. so i was charged the interest etc charges. Here my point is if i were to be informed return of my earlier chq by kotak immediately by e mail or sms instead ordinary mail i would have replaced the chq immediately n avoided attraction of extra chages. On my speaking to customer care they condoned around rs 1000/- n the rest extra amount is still depicting in my statement. Since this is not intentoinally delayed, i request you to fully give me credit to the extra amount charged. Since i was away from india during that time, isigned diff chqs n diff dates n in my absence the availble chq was issued to you, . Also i request you to adv concerned persons to inform to customers this kind of matters by sms or e mail, otherwise it looks like you are trapping the customers to get more mone by charging these addl charges. A line of your reply is highly appreciates. . Thanking you . Nagamani Mavuri.