ICICI Bank Credit Card — Refund a sum of 233.00 as possible

Prasanta1601

from Mumbai, Maharashtra

Jun 22, 2021

Address: Ramabil, rajsunakhala, odisha, 752065

I would be happy to hear from you the reversal of charges and realised that the bank would definitely care for his customers. But now I came to know it's totally wrong, it's just looting the customer. As I came to know after statement generation that there is a deduction of late fees 590/- rupees on 18 apr 21, and again the bank had secretly cuts 121.08/- including 21.79/- rupees gst as an interest on 28 Apr 21, which is completely unaware by me.

Why the bank plays such a type of game with customers? Is year long relationship between the bank and customer results this type of cheating in this CORONA pandemic?

I request credit 121.08/- including 21.79/- rupees gst and another 90/- rupees gst as soon as possible. I have also other bank card and they also refunded the charges with GST, without any hesitation.

Regards,

Prasanta Kumar Sahoo
Card ends with xxxxx1009

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ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (269960) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Jun 24, 2021

Updated by Prasanta1601 I would be happy to hear from you the reversal of charges and realised that the bank would definitely care for his customers. But now I came to know it's totally wrong, it's just looting the customer. As I came to know after statement generation that there is a deduction of late fees 590/- rupees on 18 apr 21, and again the bank had secretly cuts 121.08/- including 21.79/- rupees gst as an interest on 28 Apr 21, which is completely unaware by me.

Why the bank plays such a type of game with customers? Is year long relationship between the bank and customer results this type of cheating in this CORONA pandemic?

I request credit 121.08/- including 21.79/- rupees gst and another 90/- rupees gst as soon as possible. I have also other bank card and they also refunded the charges with GST, without any hesitation.

Regards,

Prasanta Kumar Sahoo
Card ends with xxxxx1009
UID 269960