ICICI Bank — Cut money from my account

I have already paid my housing loan emi amount but the bank deducted my money from "ecstrnchgs" mode.
I want my money back.
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ICICI Bank customer support has been notified about the posted complaint.
 
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Dear Rishikha,

We are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a17elf) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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