[Resolved]  ICICI Bank — Deducted Charges by not sharing full information and without any prior notification

I am writing to express my extreme dissatisfaction with the recent unauthorized deduction of approximately 30, 000 INR from my account with account number XXXXXXXXX517 at ICICI Bank. When I opened the current account in 2021, Iwas explicitly assured by the relationship manager that I had opened a zero-balance current account. However, I was taken aback to find these unexpected charges deducted without any prior notification.

When I initially set up the account, your relationship manager failed to disclose a critical detail that has now resulted in this financial setback. It has come to my attention that the quarterly balance charges were waived off only for the first year, which I was never informed about. This glaring omission on the part of your executive has put me in a difficult and unfair position.

This situation amounts to nothing less than a blatant betrayal of trust. I feel cheated and deeply let down by ICICI Bank. Initially ICICI took 23000 in the name not keeping the minimum balance. I then raised a complaint and they did not do anything. Now again they took 7000 rupees saying we didn’t keep the balance. I urgently requested the reversal of the deducted charges, given the bank's grave error and miscommunication. But no use.

Additionally, I find it deeply concerning that neither the bank nor the branch provided any prior communication or notice regarding these penalty charges. As a responsible customer, I expect transparent and timely communication from my financial institution regarding any changes or charges related to my account. The absence of such communication has only added to my frustration and dismay in this situation. It is imperative that ICICI Bank rectify this lack of communication and provide a resolution promptly.