[Resolved] ICICI Bank — fastag delivery delayed

Abhisek Swarnakar

from Barddhaman, West Bengal

Nov 24, 2019

Address: Kolkata, West Bengal

I applied fastag using icici bank web portal on 30th oct 2019. My fastag account no. Is 11445922. Vehicle registration no. Wb24au4873. Registered mobile no. [protected]. The tag was dispatched via blue dart courier to my registered address on 4th nov 2019 via awb [protected]. Blue dart returned the tag to icici mumbai office (Shipper) on 14th nov stated that address un locatable. However, blue dart never called me in my registered mobile number to confirm the direction to reach my address. Same blue dart gave me other deliveries in the same address without having any issues. Since then i kept calling icici customer care toll free number [protected] many times without having any positive outcome. Customer care executive keeps telling you will get your fastag within 2 days, 7 days etc. But till now all such promises are failed. I am unsure about what happened to my fastag and why it is getting delayed.

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Dec 3, 2019

Complaint marked as Resolved

Icici customer support executive called me, reconfirmed the address. I also called bludart customer service and instructed them to call me if they find difficulties to locate address

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Nov 25, 2019

Updated by Abhisek Swarnakar Dear ICICI Bank,
You are only delaying the whole matter by giving same response again and again . No one from icici bank called me today addressing the issue. Today I tried at least 10 times to call your toll free number but your line was busy all the time . Can you please confirm re dispatch of the tag or send me the detailed procedure how to cancel the tag and get the money refund so that I can apply from some other bank or collet it from near by toll plaza ?

Dec 03, 2019

Updated by Abhisek Swarnakar Thanks, after numerous follow ups the fastag was re dispatched and received on 2nd dec.