ICICI Bank — icici credit card number ending with 6013

Address: Shahi Baug

I m using credit card first time and icici bank have charged me interest and penalty of rs 500 to 800 rs around and that penalty will convert today in 50882.95 rs . i had called so many times customer care and raised a complain but there is no solution of my complain since from 2022. so many times i have called customer care they raised complain but there is no solution of my complain since from 2022 and within complain of 4 to 5 days automatically message came from bank your complain solved but still today there is no solution and first time complain converted today in 50882.95 rs they are constantly following for payment collection but they not interested in solving my problem since from 2022. i have also mailed to their mail id on customer.[protected]@icicibank.com on date of 21/3/2024, 24/03/2024, 14/04/2024 and 21/04/2024 consequently but every time they refused to solve complain till date and charged so much intereset and penalty every month instead of showing interest in solution of compalin . lastly call came from legal department of bank icici and told me to pay 9000 rs and ur outstanding will zero i have also paid that 9000 rs on 20 th march 2024 but stillthey sending me 50882.95 rs outstanding. they also put lien in my icici bank account and two to three times they have cut money from my icici bank account, when i have try to close my account in shahibaug branch on 10th march 2024 but branch told me there is more 1 lien of 591 rs of IPO bounce back charge of 591 rs on 16/07/2021 if balance on that day 55000 rs in my account why they put lien of 591 rs how its possible if balance is there . still today so many times they call me 3 to 4 times in a day for payment and giving me mental harassment, my family is also disturbed due to this collection call. hope u look out in this matter and do needful as soon as possible my contact number is [protected] and mail id is [protected]@gmail.com