[Resolved]  ICICI Bank — icici multi wallet prepaid card - refund not credited

Hi team
I have done a transaction from icici multiwallet card which got failed on 5th of jan 2020.
Still this transaction amount was not refunded back to my account.
Did multiple followups with office ride, paytm and icici bank every one is said no issues from our side.
Please find the below snapshots of discussion and kindly check the issue its more than month now.
Tried multiple calls with icici customer care also firstly they told transaction is failed on our side and its in approval process which takes 30 days.
Later on again call they told no issue from our side check with paytm.
Paytm told issue is not from our side.
Tried call again to icici bank they told we tried to credit the amount but it gots failed we will raise a request which takes 7 days. Now 7 days also over no refund done yet.
Please look urgently on this matter.

Order id : order-202001073021252308978142587
Paytm ticket id :[protected]
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Feb 13, 2020
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Feb 12, 2020
ICICI Bank Customer Care's response
Dear bhushanbihani,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08dd1) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
 
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