ICICI Bank — Illegal Money deducted from account for Policy and Credit card which was never applied

SunitaSingh01

Jul 5, 2021

Address: ICICI bank Gwyn road Aminabad Lucknow

I have had a savings account with ICICI bank Gwyn road Aminabad Lucknow branch since last 5 years. I have never applied for any credit card and any kind of Policy however i am receiving credit card statement alert SMS "Total amount of 5555.25 and minimum amount 1980 is due by 9-Nov-2020" and also Rs 1899 is getting deducted from my saving account on the name of some policy which i never applied.
I have complained about it to branch officials and written to [protected]@icicibank.com several times but never received any response. I never signed any papers or asked customer care for credit card or Policy.
Please assist me regarding this and refund all deducted money to my account. Also cancel the credit card and its due amount as I never used and applied for any credit card.

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ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (303353) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Jul 07, 2021

Updated by SunitaSingh01 I am seeing email address in ICICI bank response as protected. Please let me know that how can i see the correct email address.