ICICI Bank — Money debited with Ecsrtnchg charges.

Sachin0770

from Nagpur, Maharashtra

Nov 30, 2023

Address: Nagpur

I am a customer of ICICI bank and my account number is ********0253. In the month of November, the bank deducted 1, 368.97 rupees from my account with the charge description 'ecsrtnchg', but I am not sure what this charge is for.

I did not receive any confirmation email, SMS, or phone call from the bank regarding this charge. I would appreciate it if you could explain the nature of this charge and the reason behind it. I am not comfortable with such charges being deducted from my account without my knowledge or consent.

I request you to kindly refund the charged amount as soon as possible. Please let me know if you require any further information to process my request.

Thank you for your help.

Best regards,
Sachin

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Dec 6, 2023

Verified Support

Dear Sachin,

We are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a17elw) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team