ICICI Bank — Money deduction and wrong updates of email id

Address: Chandra layout branch, Bangalore

In the month of october 603+rs deducted from my account with out my consent. I have attached the snapshot of the same and wrote a mail to icici customer care. But after 2 days i got a reply saying that my emailid not registered with them from which i had sent a query... Hence they can not splve my issue. The email id which i registered they r telling that one m not using and also they r telling secondary email also different.. But m wondering how come i m getting monthly e-statement to the email id which they r telling not registered?!!! I asked the same to them but till now no response...

2nd issue is in the month of december i again, logged into my internet banking and changed my email id and wrote a mail to them asking about my minimum balance but after updating also they r telling the same old story that my email id is not registered..
Hence my issue is not resolved.

They r advertising their whts app service avaialability but no matter how hard u try that no is not available in whts app and no sms reaches to that number... And cc number also not reachable. Such a worst service from icici. Instead of giving such a nasty service its better to close ur bank and go... Its such a horrible experience that from past 1 month i m nt able to reach cc executives and could not solve my issue... Hopeless experience ever i had...
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ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 21, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Dec 22, 2021
Updated by Vinutha ravi
After posting complaint here, i got a fraud cqll to loot my account. Such a nasty thing
 
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