| Address: A/ 24 KAILASH KUNJ SOCIETY OPP SANJAY NAGAR NANA CHILODA NARODA AHMEDABAD |
Dear team,
It's been informed to you that my father ( ex army ) who met one of your sales executives for a mortgage loan on my property .
That executive name is ankit shugiya ( employee id -255695) he attended my father and asked for all documents which request for loan purposes. after some day he sent one of his colleague mr vishal rafaliya ( mortgage counselor ) for document collection .As per his word we have give 1 cancelled check and 1 is amount of 3000/- for login purpose, he said that this amount will be used for login purpose and we let you know soon .
after some day my father got a call from ankit shugiya related login amount . he said that we need 5000/- amount instead of 3000/- which you have because there are some technical thing get changed so required 5000/- amount check . my father who had the faith on your executive and your bank and went personally to handover 5000/- amount check to executive mr. ankit shuagiya.
After a few days i got a call from one of the executives how to sanction the loan from mumbai mr. Laxmi prasad . He spoke to me and asked me for all bank details due to low cibil score. My loan did not get approved and my loan application got rejected from their end .
that i totally agree with this .
After that I spoke to mr. Ankit shugiya that if my file is not approved then please refund my 5000/- amount which was given by my dad to you by check. i got shocked when he declined and said it will be used in all login processes by the bank.
My concern related to the few which get happend to my dad .
1. mr. Ankit Shugiya who had never informed my dad about the non refund policy of login when he met him . even when you other executive mr. Vishal rafaliya took a visit at home and none of them informed us about the non refund policy of loan file login process.
2. Even when I visit your head branch at Maninagar I meet to mr. Imran Mansuri who approached me is not friendly and unprofessional . they just said that we cannot refund that amount. Do whatever you want to do .
I request him to please call your executive mr. ankit and asked him in front of me .
He called up him and even he spoke to dad and my dad also said that no one had informed him about the non refund of the login amount .
Mr Imran Mansuri said that if he didnt informed that we would take action against him.
but my concern about that is why your icici bank mortgage counsellor is not informing the customer while they went to their home or asked for a document .
That is your responsibility to inform customers about all nomus and terms and conditions and every small thing which is important .
because customers have faith in their bank name, not in person.
without informing my dad about non refundable policy related to the login process it will be considered as fraud done by you icici mortgage counsellor( mr. ankit shugiya) to my dad .
My question is why he has not informed my dad related non refund policy...i think which is most important thing for a customer to know before giving a blank and filled check to your executive .
request to kindly help my dad who served indian army 40 year and this type of fraud he never expected from you bank.
kindly look into this issue on a serious note.
We hope we get a positive response from your side .
mortgage loan application no[protected].
1.ankit shugiya ( employee id - 255695)
2. vishal rafaliya
3.imran mansuri
4. laxmi prasad -
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