ICICI Bank — Poor Current Account Opening Service :[protected] by Saravanan Mobile No[protected]

go4mugam01

Jun 17, 2021

Address: CHENNAI

Website: www.icicibank.com

I am a ICICI bank customer for the past 15 years. I applied for a iStartup2.0 current account for my company I own. One of your associate came to my office to collect the documents. ( A Saravanan, Senior Officer ICICI Bank, Phone :[protected]. Here is his photograph.
https://www.linkedin.com/in/a-saravanan-0321b9b2/?originalSubdomain=in
He is a senior officer but he looked like a beggar when he came to my office. I did not allow him for few seconds and then allowed him till the reception. He is a deadly lazy fellow. Took some one hour to finish some basic formalities. He took photographs of my office and looked like he is trying to steal something always. I asked for iStartup2.0 current account but he tried to sell some other product which is not at all useful for me. When I said I don’t want any other product then iStartup 2.0 and then your associate started taking signatures in other forms. Your associate is very lethargic in all his activities. And he is trying to sell some product which is not at all useful to the customer.

He collected the forms and did not do anything for the past 4 days. Then I escalated to the customer service. Today I got my current account. My current account no is[protected]

I clearly told your associate to open the new current account in Perumbakkam branch. My office is in Medavakkam. So nearby branch is good for me for many purposes. Your associate is very very lazy, useless, ignorant and did not listen anything. He just opened my account in MYLAPORE branch. I am already having 3 accounts in Tambaram branch. Whenever I receive some income from foreign countries I need to go to Tambaram branch and need to spend some 2 hours to do the formalities to get the money. Same thing might happen if I have my current account in MYLAPORE. This account is useless for me. I want my account in PERUMBAKKAM branch. Close the Mylapore account and open it in Perumbakkam branch. If you can't then I will open my current account in some other bank. I gave a cheque of Rs 50000 to him. That check should not deposited in this current account.

Don’t send useless people to open current accounts. Your customers will never feel happy.

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ICICI Bank customer support has been notified about the posted complaint.

Jun 17, 2021

Updated by go4mugam01 Sent: Thursday, June 17, 2021 11:45 PM
To: 'sandeep.[protected]@icicibank.com'
Cc: 'customer.[protected]@icicibank.com'; '[protected]@icicibank.com'
Subject: RE: Poor Current Account Opening Service :[protected] by Saravanan Mobile No[protected]

Dear Sir

This is the second complaint about the poor service I got from one of your associates. This associate fooled me and gave a product which I did not ask for.

I don’t want this current account. I already applied for current accounts in AXIS Bank.

Kindly have a look and do the needful

Jun 18, 2021

Updated by go4mugam01 I am the company director and your guy fooled me and sold some service which I did not ask for. Looks like your senior officer might have cheated lot of customers and sold the products which they did not ask for. Your cheating officer may get some financial gain due to this but it won't do good for the bank in the long run.

Jun 18, 2021

Updated by go4mugam01 From:
Sent: Friday, June 18, 2021 9:15 AM
To: '[protected]@icicibank.com'
Cc: 'sandeep.[protected]@icicibank.com'; '[protected]@icicibank.com'; 'customer.[protected]@icicibank.com'; '[protected]@icicibank.com'
Subject: RE: Your ICICI Bank Current Account XXXXXXXX1461

I am not going to use this account. I did not ask this account at all. Your useless associates fooled me and gave this to me. Close it.

MYNAME
Director

From: [protected]@icicibank.com [mailto:[protected]@icicibank.com]
Sent: Friday, June 18, 2021 8:11 AM
To:
Subject: Your ICICI Bank Current Account XXXXXXXX1461

Dear Sir/Madam,

We thank you for opening an ICICI Bank Current Account in the name XXXXX

We request you to quote the following details of your Current Account in all your future correspondence with the bank.
Customer ID : XXXXX
Current Account Number : XXXXXXXX1461

The authorised signatories as per the board resolution shall have the rights to operate the Current Account jointly or singly (as the case may be).

The address recorded with us for your above mentioned Current Account, as declared by you in the account opening form is:
XXXXXXXXX

You are hereby requested to verify the aforementioned details and ensure that they are as per the account opening form filled by you. In case of any discrepancy, you are requested to visit the concerned branch with details of the discrepancy noticed in order to enable us to verify and correct the same. If we do not receive revert from you within 10 days from the date of this letter, it would be deemed that all the details are true and correct.

Looking forward to more opportunities to be of service to you.

Sincerely,

Pankaj Gadgil
HEAD- SELF EMPLOYED SEGMENT

Verified Support

Jun 19, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Jun 19, 2021

Updated by go4mugam01 Lazy people. Lazy service. I already opened current account in AXIS Bank. ICICI guys took some 5 days to open a current account and gave a useless service which I did not ask for. Axis Bank took just one day and the current account opening is done.

The Best Advice to all the consumers : Never believe what ICICI guys says. They try very hard too fool you and will offer some useless service finally. If you are innocent, you won''t even understand that you got one useless product.

Jun 30, 2021

Updated by go4mugam01 From:
Sent: Wednesday, June 30, 2021 12:14 PM
To: 'senior.[protected]@icicibank.com'
Cc: 'sandeep.[protected]@icicibank.com'; 'customer.[protected]@icicibank.com'; '[protected]@icicibank.com'
Subject: RE: 'ICICICARE=[protected]' ICICI Bank Ltd

Hi Team

Along with my current account application, I gave a cheque ( No 6298) for Rs 50000 INR to A Saravanan, Senior Officer ICICI Bank, Phone :[protected]. Here is his photograph. https://www.linkedin.com/in/a-saravanan-0321b9b2/?originalSubdomain=in

Once he opened my account in Mylapore branch, I called him and expressed by displeasure in his service. I clearly instructed not to deposit my cheque. I sent the WhatsApp message too. Immediately I stopped the cheque in my source account too.

Still your associate deposited the cheque day before yesterday, after all these complaints and mail messages. Looks like he don't know what is going on now. Or he did it purposely.

This shows that
• I emailed to top management of the bank. They are too busy. They never check emails.
• The top management gives least importance for the customer support
• The multi layered customer support is not at all following any SLA in solving customer problems.
• The branch management will never worry about the customers. Somehow they will cheat the people and force them to buy the products that are not at all useful for the customers
• The customer service officers are fully trained to cheat the people. They need not worry about the management as the management is nicely sleeping.
• The customer service officers are more worried about the points / bonuses and they follow all type o[censored]nethical procedures at the cost of customer satisfaction.
I will share my nice experience with ICICI Bank in opening a current account in all the internet forums and alert other consumers. You may not worry about all these things but I can help few customers by alerting them about the willful cheating practices ICICI Bank follows in everything.