| Address: ICICI bank Delhi |
Sir/ Madam
Reference: Numerous request by emails dated 21.04.2021, 23.04.2021, 26.04.2021, 27.04.2021, 04.05.2021, 05.05.2021, 06.05.2021, 08.05.2021, 10.05.2021, 12.05.2021, 20.05.2021, 24.05.2021 and 07.06.2021, 12.06.2021 and 14.06.2021 addressed to customer care center of the bank
I Ashok Kumar Jain, on behalf of my daughter Pratibha S Vedi, would like to submit our grievance regarding refusal of the ICICI bank to close her personal loan account no LPDEL[protected] with the bank as under:
My daughter had deposited a draft no 866940 dated 15.04.2021 for Rs 13, 00, 000/- (Rupees thirteen lakhs only) drawn on HDFC Bank for closure of her personal loan account no LPDEL[protected] with the bank on 03.05.2021 at its Desh Bandhu Gupta Road branch as per instructions of the branch officials present there. However, the bank has not closed the loan account till date despite her several requests via email, personal visits to the branches and loan department of the bank at DBG Road branch, Connaught branch, Jhandewalan branch, Rohini Sector 8, 9 and 18 branches.
We very much regret to note that the bank has now returned the said to her home address 48 days after deposit of the same without assigning any reason of return whatsoever.
As the bank has failed to provide any reasons for return of the draft,
we presume that the bank has no valid reason for return of the draft.
We thorough your channel request you to help closure of her loan account no LPDEL[protected] as it is attracting very heavy rate of interest and the bank is imposing very high penalties and other charges for closure of the loan account.
This is nothing but pure harassment by the ICICI bank where once you take a loan from the bank it refuses to close the same on one pretext or the other.
We once again request you to help expedite closure of her loan account at the earliest.
Thanking you,
Ashok Kumar Jain
[protected]
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