ICICI Bank — The bank is not enabling my Debit Card online transaction.

Address: ICICI Bank Towers, Bandra-Kurla Complex, Mumbai 400051, Maharashtra, India.

Hi,

I lost my debit card, so blocked that and got the replacement. But with that I can only do netbanking and ATM withdrawal. But can't purchase anything online.

Called customer care over phone but getting only robotic voice that keeps saying that my card is activated but status has not changed. This is causing me a lot of inconvenience. Since there is no human to understand the issue, I am escalating it first through you.

Request you to please look into it.

Many thanks
SWATI CHATTOPADHYAY