[Resolved]  ICICI Bank — Transaction cancelled but amount not refunded from icici merchant bank

Address: Icici merchant services Mumbai

There was transaction of Rs.78000 done on 9th June through Icici swiping machine.
The amount was on hold for 1 week inspite of proving all required documents. Later i asked them to cancel the transaction and refund the amount back to customer. ICICI BANK asked me to prefund MSF+GST amount of Rs.1840.80 to there pool account. I have deposited the same on 21st june.
I have recieved the mails that says initiated for refund and everytime i call customer care they tell refund has been processed and amount will be credited in 48hrs.
On 27th june they ask me to prefund Rs.295 for july month rent for refund process to be completed. I have done that also and have mailed the details.
Its been 20 days still ICICI bank has not resolved this.
Rs.78000 is wit ICICI bank
Kindly do the needful to get back this amount.