ICICI Bank — transaction failure and payment deducted and not refund yet...

Address: 600096

Details of payment : exam fees transaction

Payment to icici : citruseazypay

Pay for exam fees due (Dde) to annamalai university dde.

Transaction details : fees payment done by hdfc netbanking. (510/- rs.),
[protected]/citruseazypay,
Reference number[protected],
Date : 14/3/2020

Sir, my issue is regarding to failure of payment. Last week (Date - 14/3/2020 ; time - 12:16 pm) my account balance is deducted while making a payment for examination fees of rs.510/- to annamalai university (University link - http://coe.annamalaiuniversity.ac.in/bank/otherfee.php) through icici bank gateway - citruseazypay

In brief :-

Actually, the matter is when i proceed to payment page after entering all the credentials of hdfc netbanking then their server would be taking more time in redirecting. At last, after two minutes, the website shows me an error message in which it is written that"we regret the inconvenience, payment declined and it may be taking longer time to respond. Please close the browser and revise your payment". And after a while this page automatically took me back to the page (But fees not updated on annamalai university website) and asking me to do your transaction again because the last transaction was failed. After this i got a transaction alert from my hdfc bank that says "your balanced has debited". Now, my question is that why did my balance deducted after showing error at the transction time and didn't reflect in annamalai university site and still now i didn't get any refund. I want you to please make a refund to me for the balance that is incorrectly deducted from my account. I would be grateful if this issue could be resolved without further delay.

Candidate name - sivasakthi m
Deducted from the account of dineshkumar nagaraj
Account type - savings account
Emai id - [protected]@gmail.com
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ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 18, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Mar 23, 2020
Updated by Dinesh kumar N
Still now i didn't get any solution for my post. I also did a complaint about this problem to my corresponding bank they send a reply about the problem, i attach the reply of the mail for your reference, please make a refund quickly for me.

Reply from HDFC Bank:

RE:'HBL=[protected]' Payment deducted after failure of transaction

HDFC Bank Support

Dear Mr. Dineshkumar,

Thank you for writing to us.

This is with reference to your e-mail dated (March 19, 2020) with Subject line : "Payment deducted after failure of transaction".

We would like to inform you that, the referred transaction has been successfully processed at the Bank's end. Incase if the final status of the transaction is not known, we would request you to check with the merchant.


Incase there is no revert from the merchant or if the merchant denies of having received the funds for the said transaction, do write back to us with the merchant email confirmation stating of non-receipt of funds at their end for us to take up further.


Warm Regards,
Jenifer Prabhakaran J
Customer Service Officer
Customer Support Team
HDFC Bank Ltd.
 
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