[Resolved]  ICICI Bank — Unable to update international Number

I am an ICICI customer for the last 6 plus years and I moved to the Australia about 16 months ago, I cannot access my online banking or pay my bills because i cannot access my online account without the OTP number, my india mobile number is updated in ICICI and no longer exists. I need to update my Australian mobile number, but i cannot do this online and talking to customer care has not helped at all. So I downloaded the mobile updation form, sigend it and sent to bank. I got message that my Australian number has been updated but still can use mobile app and recover my password. Please help
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Aug 10, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 04, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08ac0) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
 
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