ICICI Bank — Unnecessary and illegal charges for no amount due

I inderbir singh using ICICI Credit Card with registered mobile no. [protected]. last four digits of credit card are 9005,
payment due date was 29 june.
before due date i checked total outstanding amount on ICICI I MOBILE PAY APP, it showed total outstanding amount is 0.
so i havent paid the bill because there was no outstanding amount.
there was no total outstanding amount, as all dues was paid & reversed.

but icici charged me Rs.885 for late fees payment.
i contacted customer care
. At Customer Care Centre, Phone Banking Officer gave lame excuses and did not escalate my complaint despite repeated requests, causing harassment, mental agony and disturbance to me.
kindly look into the matter and reverse the unnecessary and illegal charges
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ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 07, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Jul 09, 2021
Updated by Babblu1
no official got in touch with me till now.
i contacted official, but they refused to refund the amount & put all blame on me.
they even refused to register complaint.
i have no option left to leave icici bank, to save my self from their illegal charges in future
Jul 13, 2021
Updated by Babblu1
i am still waiting for reply from icici.
 
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