[Resolved]  ICICI Lombard — Repair of damaged car under Maruti Insurance

My Maruti Suzuki IGNIS Delta Diesel Car bearing no.
WB40AH7309 coverd under Maruti Insurance Policy no.
3001/MI[protected]/00/000 (Period of Insurance from 12-Jul-2022 to
11-Jul-2023) met with an accident on 29.12.2022 wherein passengers
were also injured.
After a bit recovery the vehicle was brought to NEXA Repair shop (SWG)
at Durgapur with the help of Recovery Van on 15/01/2023.
After much follow ups the Insurance-Repair team at SWG, Durgapur could
prepare one estimate for repairing of the vehicle after the inspection
of the car by the Surveyor / Claim Manager appointed by the Insurance
Co.
Considering the liability of the Insurance Co. is limited to 75% of
the vehicle's IDV of Rs. 285577.00 i.e., maximum of Rs. 214182.00, I
agreed / confirmed to pay the balance amount of repair charges beyond
Rs. 214182.00.
Understanding from reliable sources it has been learnt that the
estimated amount which was submitted for approval from Insurance Co.
was much lower than the liability limit of the Insurance Co.
As communicated to me that the Insurance Co. is all set to settle the
claim as Total Loss, I disagreed and requested to get my car repaired
up to the mark with realisation of the balance amount from me as
above.
As I have been owning/driving/using Maruti Car since 1996 (Maruti 800
: WB02C0321 - Maruti Wagon R : WB38L5005 - Maruti ZEN Estilo :
WB38V7930 - Maruti IGNIS : WB40AH7309) and is very much fond
of/habituated/conversant/tuned with the existing car under reference,
I very much desire to get back this car fully repaired.
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Mar 26, 2023
Complaint marked as Resolved 
ICICI Lombard customer support has been notified about the posted complaint.
Verified Support
Feb 19, 2023
ICICI Lombard Customer Care's response
Dear Ashok, we sincerely apologize for the inconvenience caused. We've made a note of your details and will get back to you with an update on the same.
 
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