ICICI Lombard — Short amount paid on claim settlement

ICICI Lombard — Short amount paid on claim settlement - claim no. MOT14271042

D Dilisha85 Jan 19, 2024 Jan 22, 2024 This thread was updated on Jan 22, 2024

I have lodged motor vehicle insurance claim vide claim no.MOT14271042 with ICICI Lombard GIC. I have got message on 17.01.2024 that my claim has been settled full & final for my motor policy claim no. MOT14271042 for INR 109782/- via NEFT with transaction ID CMS[protected]. However to my utter surprise only amount of Rs 87, 183/- has been credited to my account. There is no explanation why there is short amount of Rs 22, 599/- . I talked to Surveyor of your company who has handled my case. He was unable to give any satisfactory answer. Requested to look into the matter and direct ICICI Lombard GIC to credit the remaining amount of Rs 27, 599/- immediately. Pothina Prasanthi +0 photos Was this information helpful? No (0) Yes (0)
ICICI Lombard customer support has been notified about the posted complaint.
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ICICI Lombard Customer Care

from Mumbai, Maharashtra

Jan 22, 2024

Verified Support

Dear Sir/Mam, In connection to this we would like to inform you that we have noted your details from your Twitter and raised the issue to the concerned team.

Dilisha85

Jan 22, 2024

I have raised my grievance at multiple levels within ICICI Lombard GIC as well in different forums but I am getting stock the concerned team is looking into issue. There is no clarity or resolution. It has been five days. I am surprised at the pace Private Sector Insurance Company is working. It seems they are leaving with me no choice but to take legal recourse. In such case I will claim damages and compensation.