[Resolved]  IFB Appliances — Regarding customer service and durability

Address: Hyderabad, Andhra Pradesh

This is Rajesh Chauhan and i had bought a front loading washing machine model - Elite SX 7KG 1200RPM in the year 2012 and is under warranty. There has been problems occuring lately. I had called the customer service when the first problem occured i.e when the machine started making loud noise and disturbing the nearby people and also got displaced whenever it dried the clothes. The service people did come and fix. but gain after 2 days the same problem occured. We contacted the IFB care again, and the service boys came down and they removed the drum cleaned it saying that there was bearing problem. After a week there is the same problem and this time the drum does not rotate at all causing the machine to not work. Now the customer service people are not replying to our messages and calls. This shows the ignorance and standards of IFB. Despite of so many calls no one is responding to our problem and the inconvinience being caused to us.