[Resolved]  IFB — Complaint No[protected]

Address: Mumbai City, Maharashtra

I, Mrs. Aarti Kulkarni had launched a compalint towards our machine machine were the dryer is not not working..i launched the complaint on 10th Nove and today is 20th Nov..even after 10 days there is no response from IFB side.. I am really frustrated that we dont get any response from IFB, they just tell us our technical department will call u, but no response.Yesterday customer care dept. provided us the no of Branch Co-ordinator Ms. Priti[protected]..I being a customer spoke with her rudely as we i didnt receive any positive reponse from them..then i followed up with Priti, she is telling my EA that ask Ms. Arti to say sorry to me than only we will look into this matter and she disconnected the phone twice..So again i call in customer care stating i will say sorry to priti but even she has to confirm me that my machice will get repair the same day i.e 19th Nov. But today is 20th Nov and still no reply from IFB.. I would suggest the user if you are going to buy IFB products, please ensure that they dont take care of servicing part atall even though the product is under warranty.
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Mar 29, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Nov 27, 2014
IFB Industries Customer Care's response
Dear Mrs. Aarti Kulkarni,

We are sorry for the delay occurred.Your issue has been taken to the concerned department, we will revert you soon.

IFB Team
Verified Support
Dec 17, 2014
IFB Industries Customer Care's response
Dear Mrs. Aarti Kulkarni,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. Assuring you our best services in future.

In future for any concerns, please call our customer care numbers [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com

Alternatively, you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team
 
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