[Resolved]  IFB — Complaint regarding IFB Convection Microwave oven.

Address: South Goa, Goa

Date: 15-12-14 I Mr. Ravichandra V. Patil residing In G- 2 Marisa apts, Behind Durga petrol pump, Fatorda Margao, Age: 59 yrs. Occupation: Professor on 26-11-14 along with my family approached M/S Lotlikar Enterprises, shop no 8, Grace church estate, opposite Muncipal garden, Margao and we demanded for Oven Toaster Grill (OTG)as our only purpose for the purchase was to bake a cake and biscuits and to cook pizzas, however, the salesman of the above named shop convinced us to buy a microwave oven as it a latest equipment and it will fulfill all our requirements, as like baking a cake, biscuits etc. thus we got convinced and ordered the IFB convection microwave oven Model: 20BC4 amounting Rs 11000\- including tax. On 27-11-14 around 11.00 am the product was home delivered at my address mentioned above and the amount of RS 11000\- was paid immediately by cash. On 27th November itself a person from IFB Company named Felix (mobile: [protected])came and gave us a demo about the usage. Accordingly, we tried to bake a cake but the resultant cake was not good as it was completely burnt. For consequently 2-3 days we tried hard to bake a cake but the result was not satisfactory. On 8th December the same service boy suggested to bake the cake at 160 degree Celsius for 40 mins through phone call and he will come to see the result. We did try accordingly but the result was same unsatisfactory which was also noticed by Felix when he visited our place. He informed the IFB Company about the default in the microwave oven and said necessary action will be taken. We also informed M/s Lotlikar Enterprises who is a dealer of IFB Company about the microwave oven supplied by him to us and requested him to replace the product. But he did not agree as he is helpless and suggested us to contact the company. Since 8th December there is no response from the IFB Company in respect of our grievance. I am facing trouble since I have invested Rs 11000 and even though my requirements are not fulfilled making me unhappy. I kindly request the company to replace the product totally with an Oven Toaster Grill (OTG) or pay back the money as soon as possible. Thanking You!