[Resolved] IFB — Delivery not done as promised

sarkazi

Jan 14, 2015

Address: Valsad, Gujarat

Order #[protected] i have ordered a top loading 6 KG washing machine on IFB website on 7th Jan; below are the issues; - no confirmation call / sms / email received from IFB - in follow up with customer care they have been telling delivery would be done on 12th Jan then they said on 13th Jan but no delivery done - on 14th Jan they said the dealer is not responding hence they have no clue about delivery of the product - theproduct is not delivered until 14th jan and no concrete information about delivery as on date customer care number [protected]

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Mar 17, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2015

IFB Industries Customer Care's response Dear Sir,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Jan 19, 2015

IFB Industries Customer Care's response Dear Sir,

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected]
Other subscribers: 3900 4321 Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.

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Comments

Sunil P T

from Srivilliputhur, Tamil Nadu

Sep 6, 2015

Order No :[protected]
Order Date :[protected]

I have ordered a 20 litre microwave oven (20SC2 Convection - 20 litre ) on 1st September 2015. After placing the order I haven't received any confirmation call or SMS from IFB. When I contacted the customer care they have been telling the delivery would be done on 4th Sep, then they said on 5th Sep but no delivery has been done as on 06th September 2015. I am extremely dissatisfied with the way IFB treating its customers. If I have ordered through Flipkart or Amazon, the product would have delivered in 3 days. Please take necessary actions to deliver the product at least by tomorrow.

Contact : [protected]@gmail.com
Mob : [protected]

Nikhil Thankappan

from Bengaluru, Karnataka

Oct 18, 2016

Order no. :[protected]
Order Date :[protected]

I have ordered a Aqua Appliance online 14th Sep 2016 was the expected date of delivery of the product. After multiple follow up and false promises, I haven't received any confirmation call or SMS from IFB. When I contacted the customer care they have been telling the delivery would be done by the local distributor. It is extremely disappointing experience.

Contact : nikhil.[protected]@gmail.com
Mobile No. : [protected]