[Resolved]  IFB — Don't buy ifb brand dishwasher, don't take risk. . No service experts. A bin product

Address: Tirupur, Tamil Nadu

Hi,
We bought ifb dishwasher neptune dx.


Dealername: mgb showroom, tiruppur

If you can't able to serve, kill your products and send to bin, not to our home.


Initially we thought proud of having the machine in our community.

Within few days,
The issue started.

Initially started with f1, f5 errors.

Wen we asked for the dealer to replace the machine within a week of buying from them, they compromise us by making a promise towards best service.

But afterwards,

The executive will sure reach every month once or twice.

But the problem retains the same.

More than 30+ visits during these 24 month warranty period. But no use in permanent bug fix.

Last complaint logged on yesterday 14 march 2015. But still i haven't solved the issue from the customer service.

We totally felt hardly disappointed now.

If we still didn't get any solutions from ifb side.

I just throw out away your brand ifb and also hardly opposing ifb referring to my community, friends, relatives n exactly anyone in this world even it's not a human.

If you ifb have some interest on reading this complaint, you will sure find many tears due to unsatisfactory service as well as your product.

For your note, we have registered around 40+ complaints to your customer service. Out of which, most calls were asked us to made for local service center without registering to toll free number. It is done directed by the dealer as well as local customer service centre.


Don't buy this product, if you don't want to take risk. .

Still today,

With total dissatisfaction,

Mohankumar

Tirupur
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Mar 17, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Aug 21, 2015
IFB Industries Customer Care's response
Dear Mohankumar

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team
 
1 Comment

Comments

Dear IFB CUSTOMER SERVICE,

Hereby attached you the mail. I had already sent you on March 2015.. 6 months ago..

After that,

You are asking the same to repeat as below,

"Dear Mohankumar

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team"

Also I have attached both mails for the reference.

My contact details:

MohanKumar
Tirupur

Dealer thru which product purchased:

MGB MEGA TV SHOWROOM
Tirupur


IFB SERVICE:

SRI VARSHINI ENTERPRISES, COLLEGE ROAD, TIRUPPUR, TAMILNADU.


My contact no: [protected]

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