[Resolved]  IFB — IFB - No response from Service Agent

Address: Hyderabad, Andhra Pradesh

We would like to Escalate the Case No 14781465 with IFB. We were informed that the case has been assigned to AJS Enterprises (Arun Kumar). To our surprise we were told by the IFB customer care that the case has been closed without fixing the issue. We were told to take the AMC by the person who visited our place on 28th Jan and said there is a clutch assembly issue which will be replaced max by 31st Jan, 2015. From then it has become our daily duty to call IFB customer care and AJS enterprises to get the issue fixed, every time we call customer care we were told to speak with Arun Kumar. When we called for Arun Kumar they (Front Desk or whomsoever answers the call) would not connect to that person rather they would say within 10 minutes they will update us without any update later. After couple of days they started saying in 1 hour a technician would come and fix the issue (For 3 days this has happened), but a person who took AMC with us turned back on 6th Feb, 2015 and replaced a part. From then different issue popped up, the whole tub would shake like anything, for that technician first told there is an issue with the display panel, when we said there was no problem at all with that earlier, after an hour of trying he said yes its not a problem with display panel but it would be suspension rods issue (which means he doesn't know the issue but suggest for AMC and replaced the part without any solution). We were very fed up with the service being provided to us by IFB. Please confirm if it is the way how you handle the issues then we would check our alternatives and never turn back to IFB for any goods or any service in future.