[Resolved]  IFB — IFB senator 6kg - poor service- technicians not trained

Address: Chennai, Tamil Nadu

Dear sir, I am using IFB Senator washing Machine for the past four years. From 7 Oct 2014 I have got problems in my washing machine. I have complaint many times. The h no are [protected], 12045727, 12045727, 11997592, 11947419, 11923106,[protected], 11808174. But each time the serviceman comes they are unable to solve the problem. They have changed the small circuit board once but still the problem is persisting. Today a service man came and demanded Rs 3700 for repairing since the warranty period is over. But I have been asking to clear the problem since October 2014. But now they have found the mistake and charging huge amount for repair. This is unsatisfactory as the serviceman was dragging till my warranty expires. Please take necessary action. Mobile no of service persons came are [protected], [protected], [protected],[protected], [protected] I did not expect this from a famous company like IFB.
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Mar 30, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Jan 20, 2015
IFB Industries Customer Care's response
Dear Alphin,

We are extremely sorry for the inconvenience caused, We are looking into your concern, and will revert at the earliest .

IFB Team
Verified Support
Jan 21, 2015
IFB Industries Customer Care's response
Dear Alphin,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. Assuring you our best services in future.

In future for any concerns, please call our customer care numbers [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com

Alternatively, you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team
 
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