[Resolved]  IFB — IFB Service

I have open a complaint first week of Jan'2015 and problem not resolved and ticket is closed with out prior concern with the customer and this is not the first time i am facing the issue with the CC people which they are following ( i used to provide feedback to CC and their managers to take an action but in vain), which leads customers unhappy.
On top that i have raised one more complaint on 20-Jan ont he same issue and no one attend till 22-Jan, i called up serval time to CC and they told me, they already escalated from their side, and ask to call Technician by providing me number (Here i am not sure what exactly CC team is doing) which No answer after make 10-15 times calling to the number. And after i called back CC they provide Technician manager number which is not working and so CC team provided me branch manager and area manager number as well which are not functioning.
On 21-Jan evening i again made a call to CC and force them to connect next level Person (B S) and he told that with in 24 hrs problem will resolve, but no one called me up or even inform about the status.
Today (22-jan) i made a call again to CC where there is no answer from CC side and still they are escalating things since 21-Jan.
I am not sure why IFB is giving such rights to that agency where they are not addressing / resolving the issues of the Customers even after paying AMC ( Annual Maintenance Charges).
I hope some action should be taken on this.

Complaint Number which raised on 20-Jan: 14737466