[Resolved] IFB — IFB Ticket 15218919

Thyag Vijay

from Bengaluru, Karnataka

May 10, 2015

Address: Bangalore, Karnataka

Our IFB Customer Id 10312919 Washing machine Elite 5KG broke down on March 26th. Service personnel only insisted on taking the AMC for 2400 but couldn't repair the problem till May 20th 2015. Repeated calls to IFB customer care, Bangalore regional manager & expert contact provided has not yeilded results. Eventually, we have exchanged the machine & bought a new one from a different brand. Request IFB to refund AMC as period of AMC was April 26 2015 to April 25 2016. Will never ever buy an IFB again. Need help with refund which company is not willing to provide.

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Mar 20, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

May 11, 2015

IFB Industries Customer Care's response Dear Sir,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

May 15, 2015

IFB Industries Customer Care's response Dear Sir,

As discussed with you by our team we will be closing your issue, kindly let us once you are back in station so that we can depute our service technician to resolve your machine issue.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team