[Resolved]  IFB — IFB Washing machine Serena VX 7kg Door lock not working properly

Address: Kanyakumari, Tamil Nadu

IFB Washing machine Serena VX 7kg purchased on 23.10.2011 from Geroge Enterprises, Marthandam. This washing machine is not working from November 2014and booked a complaint at Geroge Enterprises, Marthandam and they said the IFB Service Agency is changing so the complaint booking may be delayed. On December they said the complaint has been booked and the number is 4001926 dated 6.12.14. I was asked to contact phone number [protected] and I did so. After so many times phone contact one service person came and he said door lock complaint. The door lock will be changed with in few days. On 23rd December one service staff came with a spare door lock and after doing service the machine without cloths worked. Next day when I put cloths for washing the machine not worked. Again the same complaint. I called the service centre contact number [protected] and said the problem. On 27th December 2014 again service staff came he said the door lock complaint. When I saw the spare door lock manufacturing date mentioned in it was November 2008 which they replaced. The date of manufacturing of the spare fitted was two years older the my washing machine. Again I complaint to phone number [protected] and IFB customer care [protected]. I got the message thanks for contacting IFB. We will be acting on your feedback on 10.01.15. No further action. By this during warranty I could not use the machine for two months. Please take immediate action. I have no other option than consumer court if this problem unnoticed.