[Resolved]  IFB Industries — AC/ ticket no [protected]

Dear Sir/Madam,
I raised my complain regarding working of AC installed in my home on 14/04/22 at your customer care no. and they allotted me a ticket no [protected].
Next day, IFB technician (Mr. Saddam) visited home and inspected our AC and told us Compressor of AC is to be replaced. As it was under warrantee (AC was purchased in year 2019), service technician told us that he is sending request to IFB for compressor replacement.
Till now, we are following your Local service center ( Bokaro Steel City) and customer care repeatedly but no further action has been taken.
Even on 25/04/22, a Message was received from TK-IFBCRM that my ticket has been resolved. I couldn't understand how this message has been sent when my AC problem remains unattended till now.
I have contacted several times to customer care and local center and they are saying that we send such massage for soft closure and we will change your compressor soon and making AC working.

IFB is a very reputed brand and it doesn't seem good for IFB for their such action/activity for taking up customer complain.

I humbly request to your good office for kindly resolve this issue as early as possible and don't make us realize that purchasing IFB AC was our major mistake.

With best regards,

Gagan Gupta
AGM (Planning)
BPSCL (A Joint Venture Company of SAIL & DVC)
Bokaro Steel City - 827001
Cell: +91 [protected]
Email: g.[protected]@bpscl.com
Landline: +[protected]
URL: www.bpscl.com