[Resolved] IFB Industries — Cheated and was sold AMC

[Resolved] IFB Industries — Cheated and was sold AMC

C Chiru Tapal May 19, 2022 May 21, 2022 This thread was updated on May 21, 2022

On 18-May-2022 I raised a complaint [protected]. -My IFB Sonority Aqua VX 6.5 had an issue with the door lock. -Contacted IFB customer care and raised a created a complaint to fix it. -It was assigned to a technician named Bala Koti Reddy Vegise who works at Siva Sai Enterprises (IFB Franchise) in Hyderabad. -He told that he will make a work around that would work fine for some time and asked me to purchase AMC. -He then took some electric wire and connected the sockets 1 and 2 in the power plug inside the door lock. -Then he took a payment of 3845 against AMC. -The reason why I took AMC was that he promised me the issue is resolved for time being and he would fix the real component once the AMC is activated after 70 days. -He started the machine and it was filling water in soap tray. Then he told its fixed and left. -After he left what I found was that the drum was not actually rotating. It was working totally fine till the day before. -Now I am not sure if the short circuit he created caused this new issue. -As expected he is not responding over phone. -I feel cheated. I would have bought a new washing machine. The only thing I did wrong was trusting this IFB technician Bala Koti Reddy Vegise. It was a lot of mental agony for me as the machine is not working and someone robbed me off my hard earned money. Please help me in getting my AMC payment back from this fraudulant franchise Siva Sai Enterprises or get the issue fixed. Was this information helpful? No (0) Yes (1)
May 19, 2022 Complaint marked as Resolved The Technician and Franchise reached out after escalating the issue and agreed to fix it at the earliest. Please ignore this complaint for now. IFB Industries customer support has been notified about the posted complaint. May 19, 2022 Updated by Chiru Tapal The Technician and Franchise reached out after escalating the issue and agreed to fix it at the earliest. Please ignore this complaint for now. Verified Support May 20, 2022 IFB Industries Customer Care's response Dear Chiru, We are so sorry for your unpleasant experience. We will connect with you shortly. Thank you for your patience. Regards, IFB APPLIANCES Verified Support May 21, 2022 IFB Industries Customer Care's response Dear Chiru, Hope your issue has been resolved and you are satisfied. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you. Regards, IFB APPLIANCES
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Muskan Narang

May 21, 2022

The issue is very similar to mine. How the service centre technician from Haldwani service centre Mr. Monu tried to make a fool out of me. Claimed the service charge and asked me to get the AMC and made the machine to direct with those wires in the door lock. And now they say my PCB has been defaulted. The technicians fault is costing me a lot. I have registered my complaint and still waiting to hear back from them. It’s been more than a month I’ve been facing this issue sadly. I’m even bearing the expenses to get my washing done from external entity.

Muskan Narang's reply, May 21, 2022

Also instead of getting the AMC done at company mentioned rates. They quoted me double the rate.