[Resolved] IFB Industries — ELENA AQUA SX LDT - AMC[protected]unauthorised charges -

dsubra13103

May 4, 2022

Address: Bengaluru

I had my washing machine services on April 28/29 2022. The Technician _ Vinod Kumar - Mobile Number [protected] came for the service and said he had replace following parts

(a) Drum
(b) Dampers
(c) Outer Rubber lining

He said initially Drum is only covered in AMC and other two parts are not covered in AMC. I had an argument with him and ultimately he charged me for Outer Rubber Lining for Rs 3850 for which he asked me to Google pay. Initially I reused to pay and he promised that he will send the receipt next day. I had also called the local IFB Service Centre through which it was organized - Number- [protected] - I am yet to receive any response

Kindly let me know whether the amount was charged rightly and why the amount was asked to be paid to his account?
After many follow up I received a cash memo which appears to be fake

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May 4, 2022

Complaint marked as Resolved

Wrongly marked as resolved - issue is not resolved as yet

IFB Industries customer support has been notified about the posted complaint.

Verified Support

May 05, 2022

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES

Verified Support

May 05, 2022

IFB Industries Customer Care's response Dear Sir/Madam,

We apologize for the inconvenience caused to you. However, we regret to inform you that, your previous complaint was attended by private operator who has taken away the charges. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.

Regards,
IFB APPLIANCES