[Resolved] IFB Industries — ifb senorita

madhavi navin

from Bengaluru, Karnataka

Jun 1, 2019

Address: No 9,1st main balaji layout,naganathapura,central jail road,, electronic city, 560100

Machine was showing taco error, we complained through toll free number 1800
572 2989, they have arranged a technician from b. S goods service center, bangalore. He came and opened the machine and stated that drum was not rotating, and need to replace bearing, shaft, gear box which costs 7 thousand and removed drum and took to his place and returned back with out any damaged parts and valid invoice,,, i got a doubt, so again called to ifb toll free number,, they stated that complaint is not been registered,,, then how this technician came without complaint number and charged 7k,,,, when i asked this,,, there is no response from customer care and they are disconnecting the call..

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Jul 4, 2019

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Jun 03, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update. Alternately you can write mail on [protected]@ifbglobal.com incase any further assistance.

Regards,
IFB APPLIANCES

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Comments

maxsubh

from Bengaluru, Karnataka

Jun 8, 2019

Same case happened with me (Bangalore -Electronic City) on 26-May. I have LG refrigerator and had issue (intermittent noise from condenser). Initially I tried LG service center call, but it was not connecting then I got this number [protected] while searching service center number in google. They sent two technician to my resident and said refrigerator mother board need to be replaced. He taken 5K amount and said mother board replaced. After couple of hours refrigerator again started making noise. Then I called back to [protected], I got the response "you will not get your money back, our technician not visited your resident". After arguing with tele caller, I was able to speak to their boss and clearly mentioned you go and do whatever you can, no one can stop me.

1. I raised a complain to LG, as I got the fake LG bill, but they are denying for any liabilities, as this number [protected] is not LG service center's.

2. As my transaction was through Paytm, I made a police complain and they are working on it.

3. Raised a complain with Paytm to get the fraud's address ( but I am sure that address will be also fake).

They are keep on changing their names as : Armaan Electronics, A-1 serveries.

Can any one suggest, how to procced further to catch these fraud and/or at least, to stop them to cheat others