[Resolved]  IFB Industries — Ifb washing machine 7kg direct drive

Address: Chennai, Tamil Nadu

Dear ifb team This is t v leo from chennai, have purchased the washing machine 7 kg direct drive and its of 4 years old. Every time whenever the complaint is registered its around 5 to 6 times i have to call the customer care but their will be no response aterwhich i have to call the chennai manager pertaining to that area afterthat too it will be attended after 2 days. On 03 aug 2015 there was an abnormal huge noise from the machine during operation immediately the machine was switched off & when checked there were plastic particles inside the drum. On the same day the complaint was raised but their is no use till date. Around 4 times i have called the customer care and registered the complaint but their is no use. Have spoken to the area manager mr duraiswamy but inturn he said that he is not responsible for this particular area & inturn he gave the other mobile number but when spoke on 11 aug 2015 he said that it will b attended on the same day but till date it is not attended and their no call from ifb. Today i have called the customer care and asked about the status but there is no response. Its already 10 days but there is no response from a global manufacturer - ifb industries. Even a petti shop will respond to the customer in time as far as service is concerned. This is the best gift we got after ivesting rs 37000.00. Note : we are facing issues for the last 10 days physicall as well as with mental stress. Ifb industries should attend the complaint by tomorrow else this will be taken to the consumer court and registered as complaint for such a repeated poor service. — regards Leo t v [protected]