IFB Industries — washing machine front load - regd. mobile no. [protected]

I have ordered the Washing Machine from IFB industries through online on 18 April 2024. After 3 days their technical team visited our home for installation and informed us that the washing machine is a defect product and not to use and that will be replaced with a new one in a weeks time. After a week we have been following up with the technical team for the replacement on a daily basis. Initially they have told they will replace in 2-3 working days. After they have stopped responding to the calls. Whenever we call customer care, they say will replace it in 24-48 hours and that has never happened. Recently I have raised complaint and escalated throught ticket No;s - CB[protected], WA20264686 and WA20265082

We are literally tired and frustrated following up with them.