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IFB Industries

[Resolved]  IFB — Microwave oven not functioning

Address: Bangalore, Karnataka

My microwave oven is under AMC and its not functioning... I registered a complaint on 12th Dec 2014 and my ticket number is 14446051. After repeated complaints and reminders the engineer visited on sometime in Dec The engineer came checked and told he needs to replace the faulty part. Till date the issues is not fixed and no one is visiting. I am following up regularly but no progress. I am not sure whom to contact. I guess I have to go to consumer court.
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May 10, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Jan 27, 2015
IFB Industries Customer Care's response Dear Parasar,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
Verified Support
Jan 29, 2015
IFB Industries Customer Care's response Dear Parasar,

We regret the inconvenience caused to you. However, we apologize, we do not have spare part available to fix your microwave oven as it is a non serviceable part .

You can however exchange your microwave oven at a good price by availing our exchange offer. For more details please visit our website http://www.ifbappliances.com/exchange-offers.html?qwe=42

IFB Team.
Feb 04, 2015
Updated by gparasar Hi IFB Team,


Could you please let me know by when the issue will be resolved?


Regards,
IFB Team
 
2 Comments

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Comments

Hi IFB Team,


If you can't fix the problem than what about the 2 year AMC which I have bought. What I am suppose to do with that.


Regards
Reply
IFB Team,


Could you please help and refund the AMC charges if you can't fix the problem.
Consumers buy AMC on hope that company will provide regular services and fix the problems if any.


Its very disappointing to know that IFB is not fixing the problem nor refunding the AMC money.


Regards,
Reply

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    +91 88 5376 9434
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