| Address: Thiruvananthapuram, Kerala |
My IFB Elena washing machine which is under AMC started making very high noise and jerking during spinning on 4th Feb and I registered a complaint in the toll free number.( ticket no.[protected]), I was promised that service person will call me on next day between 10hrs and 13hrs and will attend to the problem, But to my dismay even after 3 days till now nobody has attended or not even called me. When I called the toll free number today, I was informed that today being Sunday tomorrow only they can check up with their local service center. That means 4 to 5 days at least the machine in down resulting in total agony. Previously when i was not under AMC i used to get prompt response to the calls. Which means taking an AMC is a disadvantage? Also no services are being done in AMC period. What should I do? Not expected from a reputed firm. i want the problem to be attended immediately and be informed of the reason for the delay in service and also the action taken against those responsible for their fault.
Vasudevan R, Trivandrum Was this information helpful? | 
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