Hi! I have registered my complaint regarding my IFB washing machine on 21st october 2014, complaint no.14072815. From last 26 days they have not been able to rectify the problem. my machine is under AMC . After repeated calls to customer care and their local service centre i finally got a response on 5th nov2014 i.e after 15 days that my complaint has been closed without the machine been functioning. After confronting the supervisor of customer care the response i got was that a fresh complaint needs to be lodged attaching previous complaint. Another complaint was lodged on 5th nov2014 complaint no. 14199746. Again after repeated calls to customer care, area branch manager, local service team a technician came with repaired motor to be fixed in the machine which i refused . Why should the machine be fixed with a repaired motor wherein nowhere in the amc contract it is quoted that under amc machine would be fixed with repaired parts? When asked as to how do they intend to compensate me for days that my machine is not functioning and the laundry bills that i am paying the response i got was that they would increase my amc period by 10 days. It has been 27days and my machine is still not functional. My question to Ifb is how much more time would they take to repair the machine and is this the compensation that you offer to your consumers for harrassment for last 27 days and still counting. I expect a reply from someone who has the authority to tackle local service people.
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Mar 16, 2017
Complaint marked as Resolved
customer support has been notified about the posted complaint.
Thank you for your feedback. We are glad your problem is resolved and you are satisfied. Assuring you our best services in future.
In future for any concerns, please call our customer care numbers [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com
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I have a complaint against IFB dishwasher and also regarding they customer service. I raised a concern with them several times but the response which I got was not satisfactory at all. My issue stated since I bought the dish washer few years ago, all have been doing is lodging a complain . The service people come home and they seem totally unexperienced and uninformed and keep on delaying the process finally after several days of complaing they repair my dishwasher and again within a month it breaks down. And I have to call the ifb service guys again. It has become a daily routine now. More over few months ago I Was asked to pay AMC so that for 2years i dont have to worry? I trusted them and have paid Rs 5000 as AMC fee now I dnt understand why did they charge me when i am not been benefitted in any way, still i have to spend extra money on the repair every alternative month, more over the service guys are so slow in they work . After lodging a complain several times only then they seem to come for help. And yet they look confused and unprofessional . not provide the service on time and accurate. I need help. My IFb customer care id is 1870239. I request for help . I trusted this brand and spent so much of money not to buy a Junk Box which only gives me trouble but nit help!!!
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Regards,
Prasanna
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