[Resolved] IFB — Not getting service even after registering the complaint for IFB Microwave oven

neerajme

Oct 7, 2014

Address: Hyderabad, Andhra Pradesh

My customer ID is 10763377. I have given complaint for IFB microwave oven I am having on sep 09th 2014 and subsequently a engineer visited our resid.to repair the same, he opened the microwave and left to return back with some part which need to be replaced ( Ticket number[protected] as on date he did not returned back without any further update. Yesterday, I called customer care to check status, to my surprise they confirmed me that service request (ticket number[protected] has been closed with some silly reason and without informing me. They insisted to open a new service request with Ticket 13954662. Now again no body has called me as of now. I am not happy with service provided. Microwave oven is lying opened at my residence in open condition.

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Mar 21, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2014

IFB Industries Customer Care's response Dear Neeraj,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

Verified Support

Oct 15, 2014

IFB Industries Customer Care's response Dear Neeraj,

We tried to establish contact with you but unfortunately we could not get through.

Meanwhile, we hope we were able to address all your concerns to the best of your satisfaction. We sincerely regret the inconvenience caused to you and once again assure you our best services in future.

For any assistance related to our Products & Services please call us on [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com. Alternatively you can email us at [protected]@ifbglobal.com and we will try our best to meet your expectations.

IFB Team