[Resolved] IFB — Poor response

kansar

from Chennai, Tamil Nadu

Jan 4, 2015

Address: Chennai, Tamil Nadu

The door hinge of my IFB Washing machine got broken and i have given the complaint on 29 dec 2014, but till today[protected] no one has turned up and My machine is under AMC. Please let me know for what purpose u have 24 x 7 service? And why do u tell customers to take AMC for the machine i[censored] dont respond immediately? When i make calls they say system is down ? their manager's phone is either switched off ? Let me know why do they give the customers such numbers for contact? Please do not waste customers time. AND PLEASE RESPOND IMMEDIATELY.

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Mar 15, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2015

IFB Industries Customer Care's response Dear Kansar,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team

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Comments

sasikanch

from Chennai, Tamil Nadu

Jun 22, 2015

Sir, my name is sasikumar my mobile no is [protected].(complaint registered on 6th)So many times I'm informed to customer support they told today I vil send our executive person and also they give me more than five numbers no one response. I think chennai customer support only very worst I'm never expect from ifb. Next week v plan to buy a another ifb for my relation is don't know wat to do.Please take immediate action and rectify the problem.

Regards
T SASIKUMAR