[Resolved]  IFB — Poor service

I own an IFB (Model Digital 3152) washing machine. On 06.08.2014 I registered a complaint with the IFB customer care (ticket no.[protected] as the spin button not working properly. A service person attended the complaint on 8th August 10, 2014 and advised to replace the three way valve system. Since the machine is being under AMC he promised to replace the valve free of cost. As he promised he brought a valve on the next day (09.08.2014). When I asked whether the valve is a brand new? He replied “yes” at once. But for my surprise I found it is a very old used part (rectified) even the plastic body is dark yellow in colour (suppose to be white) also it is a different model. When I insisted to say the truth he accepted that it is a very old used part and different model but he promised to manage to fit this model into this washing machine which is unfit for this machine. Then for my hell I have no words to prevent him. After a huge struggle with the machine he fixed the three hoses but not able to fix the valve on the machine body (Photos 1 and 2). When I asked he replied it won’t harm the machine. The very next day (10.08.2014) when I operated the machine I found the three way valve he fixed leaking again (Photo 3) as a result drenched the machine completely (Photo 4) including the machine’s electrical parts inside. This is not the first time I am complaining to you about the service provided to me but several times but the authority never take it seriously. So I feel really a metal torture for buying this brand washing machine.
Hence I request you at least this time take the issue seriously and do the needful at once and relieve me from metal torture.
From
A SELWIN

Logged a Complaint for non-functional Clothes Dryer (Complaint Number[protected] on 19th October 2014. In spite of repeated calls to your Cal Centre, your support engineer Nadeem (Mobile [protected]) and Service Manager Hemanth (Mobile [protected]) during last 10 days, the problem is not fixed yet. Nadeem wants us to speak to your service center and advise him if spare part has arrived, when it is actually his job to check and come to us with spare parts. Absolutely poor service quality.

I have Washing Machine and dish washer. My dish Washer heater is not working. I registered compliant. The Technican told me take AMC and wait for 3 months. In the same way I took the AMC. After 3 months i register the compliant. 22-11-14 I registered the compliant. Still no one visited. I spoke many times to service centre.

In the same way for my washing machine. Machine is working perfectly. But it take less load. Service person told me to change the motor. I verified with our experts. The real problem is belt.

Sathiyabama
[protected]
chennai

Technican should be trained properly. Otherwise people will go for other brand

Dear Sir/Madam,

We are dealers of IFB for many years but now we are very disappointed with the poor service of IFB. We have registered the complaint of microwave ( 30 SC3) on 19 Dec 2014 with complaint ID no.10897594 of customer name krishma Gupta ( 130 Atam nagar Ludhiana - [protected]). but till date nobody from company service centre have visited the site.kindly rectify this problem as soon as possible.

Regards
B.M.Sales
Ludhiana
[protected]

My microwave oven is not working w.e.f 21.7.2014 and I made complaints on 21.7, 8.8, 14.8, 16.8.18.8, 18.9 16.10, 25.10, and 1.1.2015 etc. So far the complaint not rectified. Hence, I want to know whether you are able to repair the oven. I want to get reply within 24 hrs. otherwise I will be forced to approach consumer court.

I have lodged an complaint on 21/1/2015 regarding not working of front load washing machine and accordingly technician had examined the washing machine and he told us that some parts has to be replaced and it will be replaced within two days but so far parts are replaced. my IFB complaint no. 14749192. please help.

I have lodged an complaint on 21/1/2015 regarding not working of front load washing machine and accordingly technician had examined the washing machine and he told us that some parts has to be replaced and it will be replaced within two days but so far parts are not replaced. my IFB complaint no. 14749192. please help.

Kindly refer to the complaint NO. [protected] dated on 17th feb 2015, despite repeated reminder.My washing machine is not being repaired by the service center Logic solutions, Thripunithura. They are not responding and pickingup the phone.