[Resolved]  IFB — Split a.c

Address: New Delhi, Delhi

I have four A.C three voltas and only one IFB, voltas ac's are more than three years old and IFB more than one year may be 14 or 15 month only, by the end of the year what I need to do for voltas ac's is service. as soon as your IFB warranty end now they know they can charge you, first remote stopped working, charge for remote is 1800rs, then leakage start, charge for leakage is 600 or something I exaclty don't remember, after that it stops cooling, I called again technician come check the ac and said capacitar (phuk gaya) burnt, charge for capacitor 1600rs, Today on 07/09/2015 it stopped working again, called again they said now support have some problem and I need to call after one, I said why I need to call you after one hour, you should call me after one hour replied no sir I can't. So neither AC is working nor support is working proper. IFB DESIGNED THE PRODUCT IN SUCH A WAY THAT IT START GIVING PROBLEM AFTER WARRANTY ENDS AND THEY WILL CHARGE HEFTY AMOUNT
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Mar 16, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Sep 08, 2015
IFB Industries Customer Care's response
Dear Arshi,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team
 
1 Comment

Comments

I purchased IFB Top Loading Washing Machine in Nov 2011 in exchange of ONIDA washing machine which served us for 12 years without any complaints.
AS is done by any salaried class person, we opted IFB for its brand image and without bothering technical analysis, as we perceive long lasting of such white goods. Shift from ONIDA to IFB was for this reason only.

To my utter disappointment the dryer segment of this fully automatic Was Machine has stopped working.
When called, the IFB Engineer handed over to me an estimate of Rs. 5000+.

Does company think, customer buys such costly thing for 4-5 years? OR IFB machines are use and throw articles as some un-known companies supply.
Dhirendra Mumbai [protected]

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