[Resolved]  IFB — Water Stagnation in drum - Repeated problem not addressed properly

Address: Chennai, Tamil Nadu

Dear IFB, I am using Elena DX model First complaint - "[protected]" Technician advised to fit filter worth Rs.3600/-, problem repeated again. Second complaint - "[protected]" Technician said there is dust in the circuit, problem repeated again. Third complaint - "[protected]" I said this problem is repeating and asked to consider my concern on priority, till now 11.30 a.m no technician has contacted. Is this the way a customer is to be treated, the technician is not trained he just takes trial and error method. Unnecessarily I spent Rs.3600/- to fit filter which has no connection with the problem. Kindly address my complaint with a well trained technician. Regards, Navaneetha Krishnan P R [protected]
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Mar 16, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Jul 21, 2015
IFB Industries Customer Care's response
Dear Navaneetha,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
Verified Support
Jul 22, 2015
IFB Industries Customer Care's response
Dear Navaneetha,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers: 3900 4321 Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team
 
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