[Resolved]  IFB — Worst customer satisfaction

Address: Madurai, Tamil Nadu

Hi, i am dr.Lavanya from madurai..We purchased ifb elena steam washing machine 6 kg last may 14th...Its been just 2 months when the machine started spinning vigorously 12 days back.We gave a complaint 12 days back, , the local branch office sent technicians with absolutely no knowledge, , initially they said that circuit board had gone, , and then after repeated calls, , they say that the board has to reach, , , after 3 days we made the call again to which they bluntly replied that the circuit board was ready..But they came and found a new problem that the motor was faulty, , , didnt they have the basic knowledge that the motor was faulty at the initial stage that they came???
We again called the local manager who said he will have the machine replaced by 29 th june...But no response absolutely till date...I even mailed the customer care and yet awaiting their response...So here we are spending 27, 000 rs.. On a so called world class machine and frustrated without any use of it...
I really really hope that this complaint will really help people to show their (Ifb) feedback and quality ...Worst will be an understatement