Indane — delivery malpractise

Sir, My name is VR Subbaraman, I am a customer of Indane gas for the last 25yrs. I am an ex-serviceman. Presently I am at Kakkalur, tiruvallur, tamil nadu. My present cons no. is 63486. Agency name is Jayel Gas service, tiruvallur, tamil nadu. I am facing problem in getting the cylinder on time even after booking properly. Last month I booked for cylinder and after 10 days when I asked in the office they said that I would get it in 2 days. After 2 days when the delivery man(one mr karthik) came he said my bill has not come. But he gave to my neighbour. I have seen his bill and it is booked one week after me. My neighbour himself said that he booked 1 week after me. But he got it but my bill did not come. somehow after a long request he gave 1 cylinder to me. This I reported to office immediately and they said sorry and said that this will not be repeated. This month again I booked and waited for 10 days and after that I rang up to office. They said Sir, your bill is ready and you will get it today or tomorrow. 2 days I waited. No delivery. 3rd day when I asked office they said, sir, one karthik is your delivery man, we have given the bill to him he is coming to your house today. When he came to our area we asked but he said my bill is not with him. so he will not give the cylinder. "Recently I had chest pain and was admitted in MMM hospital for 3 days and spent 3 lacks rupees.and doctor adised me to take min. 2 months rest." when my wife told him my health condition he gave the cylinder unwillingly. When I said that to office, they said, sir, we have given your bill to him. let him come we will ask him. I think he is doing some adjustment or having some understanding with some or the office is doing mal practise. I request you to enquire and do justice to avoid further problems and delays. My cont. No [protected].