Indane — gas leakage and no response

Address: Chennai, Tamil Nadu

i have a gas leakage in my home.. i called al the emergency service numbers of indane gas agencies. none of the line got connected and i got an automated voice saying that emergency calling time is between evening 5 to morning 9. so what will happen if anything hazardous happens during 9 am to 5 pm?

is this what is called a real emergency service?