Indane — New connection not approved

Address: Chennai, Tamil Nadu

I have registered for a new gas connection at Sabha gas agency, cart track road, guindy. The agency forced us to get gas stove from them. But we have one already, which was purchased some months ago. So we returned the gas stove gave by them. They made a refund for us stating that new connection will be provided only after they verify at our house. A man came and inspected. We were using the cylinder of my mother in law at that time. Later the agency refused to give us the new gas connection as we were using a cylinder already. Even after I told him that the cylinder is not mine he said "as there is a cylinder already in use, we will not provide any other connection". The manager's response was very bad. We asked for a written statement on this, but he refused to give it. He could have checked if the name has been enrolled already. Kindly help me on this.