Indane — Non delivery of cylinder

Refill booking reference no.359269.Cylinder not yet delivered.Recieved a message on 03.02.14 that cash memo has been generated (no[protected])and on 05.02.14 recieved a message that cash memo cancelled.on enquiring with the agency, they informed that refill will be delivered on 10.02.014, but not delivered.On enquiry the agency informed that refill will be delivered next day and the same continued and assured delivery on 17.02.14, but not delivered.On enquiry they informed that refill will be delivered only in next week.Second cash memo no.[protected] dt 17.02.14.
Please look into the matter and take steps to deliver the refill urgently.

Name:Mathewkutty Jose, Mob [protected]
Consumer No.CX 482393
Agency-Arvind Gas, Poojapura, Thiruvananthapuram

comments after settlement of complaints

MY NAME IS ANILKUMAR, CON.NO:CX.896527, AGENCY MANEESHA GAS AGENCY. IT IS VERY SERIOUSLY BRING TO YOUR KIND NOTICE IS THAT THE LAST CYLINDER WAS ISSUED TO ME ON 21/01/2014 AND AFTER A WEEK I HAVE BOOKED FOR THE NEXT. TILL DATE NO CYLINDER HAS BEEN ISSUED. THREE TIMES CONTACTED THE AGENCY FOR THE REASON FIRST TIME THEY INFORMED THAT THERE IS A TECHNICAL PROBLEM IN SYSTEM AND IT WILL BE RECTIFIED IN FEW DAYS, IN MY SECOND CONTACT THEY INFORMED THAT MY REGISTRATION WAS CANCELLED AND MAKE A NEW BOOKING AND IT HAS BOOKED SO, IN THIRD TIME THEY INFORMED THAT THE DELIVERY PERSON IS ON LONG LEAVE AND IT WILL BE SUBSTITUED BY NEXT WEEK. AFTER THAT I HAVE CONTACTED THREE TIMES OVER TELEPHONE NOW THEY ARE MAKING FALSE MESSAGE THAT IT WILL BE ISSUED NEXT DAY AGAINST MY EVERY CALL.. RECENTLY IT WAS TRANSFERRED FROM M/S, POOJA GAS AFTER THAT EVERY SUPPLY WAS MADE ONLY ON MY REPEATED ENQUIRY AND FOLLOW UP. FROM MY EXPERIENCE THE AGENCY OR STAFF MAKING A MISTAKE. NOW MY TWO CYLINDERS ARE EMPTY AT HOME NOW ONE WAS TAKEN FROM MY FRIEND ON CONDITION ANOTHER FILLED ONE REPAID WITHIN TWO DAYS. KINDLY GO THROUGH THE MATTER SERIOUSLY AND ARRANGE TO SUPPLY TWO CYLINDERS WITHOUT DELAY CONSIDERING THE TIME GAP AND ELIGIBILITY OF CYLINDERS TILL DATE.

FULL RATING AFTER THE ACTION

cylinder not recieved against refill booking no.[protected]-408606 dt.[protected]

CONSUMER NO 13150 GAS AGENCY NAME : CHITTOORAPPAN GAS AGENCIES, BOOKING DATE IS 16/08/2014, CASH MEMO GENERATED MESSEGE RECIEVED ON 27TH SEPT 14 BUT TILL DATE CYLINDER IS NOT DELIVERED.

ON CONTACTING THE AGENCY THEY EVERY TIME CONFIRMS THAT THEY WILL SEND THE CYLINDER BUT FAILED TO DO SO

REQUEST TO DO THE NEEDFUL IN GETTING THE CYLINDER URGENTLY.

I am customer of Rajani Gas & Domestic Appliances, (Contact No. of Dealer is[protected]. My consumer No. is 04877. I have registered refill booking for cylinder on 26.09.2014. Booking reference is 203554. On 06.10.2014 I have been received message of generating cash memo against refill booking and making delivery shortly. On my personal enquiry with dealer on 07.10.14 I have been told that their is no stock available and will take 10-15 days for delivery. l come to know that delivery boy has pick up the refill which is not yet delivered. On 11.10.2014 I got message of cancellation of booking. I request you to probe the matter give me justice.

I have booked for refill cylinder on 30.09.2014 with consumer number 94428 and booking no.369299 with Nataraj enterprises, Yelahanka, Bangalore . Cash memo has also been generated on 28.10.2014 with cash memo No. [protected](as per SMS received). But, the refill cylinder has not been received till today (i.e 27.10.2014). Inspite of repeated persuation with distributor office, and delivery man namely Srinivasa mobile no[protected] the same could not get so far...

Please resolve.

I have booked for refill cylinder on 30.09.2014 with consumer number 94428 and booking no.369299 with Nataraj enterprises, Yelahanka, Bangalore . Cash memo has also been generated on 20.10.2014 with cash memo No. [protected](as per SMS received). But, the refill cylinder has not been received till today (i.e 27.10.2014). Inspite of repeated persuation with distributor office, and delivery man namely Srinivasa mobile no[protected] the same could not get so far...


Please resolve.

INDANE CYLINDER BOOKING NO 497873 DATED 13TH OCTOBER 2014. MY GAS AGENCY IS M/S CHITTOORAPPAN INDANE SERVICES, EDAYAKKUNNAM, ERNAKULAM. EVEN AFTER A LAPSE OF 50 DAYS NO CYLINDER RECEIVED YET NOW. AGENCY NEVER ATTEND PHONE CALLS. I HAVE PLACED COMPLAINT THROUOGH IOC WEBSITE VIDE COMPLAINT NO 1647459 ON 19TH NOVEMBER 2014. WHENEVER CONTACTED THEM FOR FEEDBACK, REPLY IS 'CYLINDER DELIVERED SHORTLY'

i booked a cylinder on 21st october 2014 and without delivering, they cancelled the booking on 28th november 2014 updating the status as door closed which is not possible as i have someone at home all 24 hours.
Anbu Gas Indane Agency - IVRS No. [protected]

Booking for refill of cylinder done on 25th Nov and still no delivery.Dealer not to be contacted. Dealer name Vijay gas agencies, Chennai 600041

We are
facing recurring problem of delayed delivery of LPG cylinder from our
distributor: M/s CHITTOORAPPAN INDANE
SERVICES, 1164/2, 1299 - 814, , CHERANELLOOR, ERNAKULAM, KOCHI, KERALA highlighting the latest case: Booking has
been made on 13th October 2014, vide booking No 497873. Even after a
lapse of 50 days, NO CYLINDER supplied them. As a result we were forced to buy
gas from the open market. In this regard
I have placed complaints in IOC portal vide complaint No 1647459 dated 18th
November 2014, and 1671700 dated 5th December 2014. This is a
recurring problem from this distributor unlike prompt and efficient service
from other distributors. Hope appropriate action is taken against the
distributor thereby providing relief to the customers.

Dear Consumers

We from IndianOil have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account.

IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply within a defined timeframe. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us.

Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .

On 22/12/14, I received a sms of gas booking(cash memo no.[protected] & the booking no.293156) and the further sms of delivery on 4/1/15.But unfortunately I made no booking on 22/12/14 at that time, though I generally book my gas through my registered mobile no.Still I have not received any cylinder despite such illegal booking made by anonymous on behalf of me.Please take grim steps to stop the ill attempt made by others. My consumer id is 24018 & my distributor is Neelkamal, Bsirhat, 24Pgs(N).My mob no.[protected], eamail id. [protected]@gmail.com

My Consumer number is 42587 of Bindu Gas Agencies, Aluva and my 17 digit ID is[protected]. After repeated enquiry at the distributors office they did not delivered the gas cylinder. They asked me that they had issued the bills to the deliveryman. I suspect that the deliveryman had sold it to somebody else for higher price. On Ist January I was in formed by the distributor that they will issue bill during that week or next week. Again I con tacted the distributor on 8th Jan. Then they informed me that they had issued the bill and will receive the cylinder immediately. On 9th again I contacted the distributor and they repeated the same answer. I knew from the online booking centre they they had delivered cylinder booked on 29th Nov.and booking for 14th Dec, . is pending. I had not received the cylinder as they informed. More over I had not booked on 14th Dec. as it was a Sunday and my office was closed on that day. Please enquire about this and take necessary action to deliver the cylinders correctly without fail from the deliveryman. He may be punished suitably for delaying the delivery unnecessary and making more funds with the cylinders delivering to some other people.

rating is good

My consumer Number is 42587 of Bindu Gas Agencies, Aluva. I had booked refil on 1.12.2014. Bindu gas informed me that the bill has given to deliveryman. After repeated enquiry I did not receive the cylinder. Please enquire about this and take necessary action to deliver the cylinder immediately. If the deliveryman is earning money by giving to other persons for higher than the bill amount he may be suitably punished.

Hi, i have booked cylinder on 24th December 2014, but still i have not received the cylinder. i have sent several reminder to distributor but still i am waiting for cylinder. This is not the first time it's hapening, the distributor always send the cylinder very late. So kindly do the needful and take appropriate step.
My consumer no is 12464(gem gas services, kharar) Name - Sanjeev manhas
H.No 26, parvati enclave
near satsang bhawan
Kharar
distt mohali
consumer no -12464
mob no [protected]

Hi, i have booked cylender on 24th December 2014, but inspite of my reminders and getting sms of generation of memo bill, I have not received the cylinder. This problem I am facing almost every time. I have told distributor so many times but distributor is not taking any pain. So kindly do the needful and take appropriate action.
Regards
Sanjeev manhas
26, parvati enclave
kharar
Distt Mohali
Punjab
Mob [protected]
consumer no 12464