Indane — not delivered cash cylinder after prepared cash memo

Address: Madurai, Tamil Nadu

My consumer No.36465 with Karthikeys gas Tiruppalai Madurai. I have booked for cylinder on 07.01.14.I got booking ref No as 421702.On 16.01.14 I got subsidy credit in my ICICI Bank account.Gas memo prepared on 17.01.14 bearing No.[protected] with the information gas will be delivered shortly but not delivered.Yesterday night I received SMS stating that cash memo cancelled.What for it is cancelled.While I todayy enquired distributor office One lady told again they prepare and send.At the trime ofg argument she disconnected, .They are misbehaving with customers.Most of the time they are not lifting the phone.No courteous service.Please explain the reason for non delivery and cancellation.I suspect some mischievous are going in distributors office.Please check and gve reply.